The City of Emmen is digitizing its registration process and freeing up time for process improvement
“Thanks to the automated recording of both document data and case data, DIV staff have more time to scrutinize the processes,” says Peter Hazelaar of the City of Emmen. “Previously, DIV staff were mainly engaged in operational tasks. Now, that’s clearly different. I see my colleagues visiting departments much more often to consult and implement process improvements. This is truly a turning point.”
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About the Municipality of Emmen
The Municipality of Emmen has automated its document and case registration process. As a result, DIV employees now have more time to analyze and improve processes. Whereas they previously focused mainly on administrative tasks, they are now actively involved with departments to work more efficiently together. This shift has led to greater control, collaboration, and quality in service delivery.
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Eigen Haard isn't the only housing authority using our EIM solution, Xtendis. Learn all about it on our housing authority page, or contact us if you'd like to gain even more control over your overall information management.