Industries » Cruise Industry

Your global Managed Print Service partner

Cruise Industry

At OneXillium, we understand the unique challenges the cruise industry faces with regard to its printing environment. A cruise ship is not like the average customer; it is never in the same location, in the same country, or even in the same part of the world. We offer solutions that reduce costs, increase efficiency, enhance security, and help you meet your sustainability goals.

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Download the MPS Brochure for the Cruise Industry

Challenges in the Cruise Industry

Service delays at sea disrupt your printing operations

Repairing printers at sea is nearly impossible. Ships must wait until they reach port before any technical issues can be resolved, often resulting in days of downtime. And once docked, finding a reliable service provider in each location takes time and effort. The result? Delayed repairs, disrupted workflows, and reduced staff efficiency.

Unmanaged printing costs disrupt budgets

For many cruise lines, the print environment is still one of the last areas where costs remain unmanaged. Without insight into print volumes, supply usage, or service needs, expenses quickly spiral out of control. High costs for toner, reactive maintenance, and logistics lead to budget overruns, and no one sees it coming.

Printing remains a blind spot in ESG strategies

The cruise industry is facing increasing pressure to meet Net Zero and ESG targets. While fuel efficiency and waste reduction dominate the sustainability agenda, one area remains largely overlooked: the environmental impact of printing. Unmonitored print volumes, excessive paper use, and energy-intensive devices silently undermine your sustainability goals.

Weak printer security undermines cruise ship cybersecurity strategy

Printers on cruise ships handle more than just paper. They process sensitive passenger data, itineraries, and financial records. Without proper access control, encryption, and audit logging, these devices become vulnerable entry points for cyber threats. In an industry where compliance and data protection are critical, unsecured printers pose a serious risk to your cybersecurity strategy.

MPS Partner for the Cruise Industry

OneXillium

With over 10 years of experience in cruise ship MPS, OneXillium manages 1,000 printers on 100 ships. Discover how we reduce costs, enhance security, and support sustainability.

Achieve 40% less downtime with our global service solutions

We understand your IT and printing environment, and thanks to connected printers and augmented reality, we resolve 60% of service calls remotely. If we need to send an on-site engineer, we’re familiar with your itinerary and ensure the engineer arrives at the vessel on time with the necessary spare parts—no matter where your ship is in the world. And the best part… all costs are included in a single fixed monthly invoice!

Cut costs by 50% and take control of your budget

Through our assessments, our consultants help you uncover these hidden printing costs. We can design multiple new scenarios to provide you with the best possible solution. With our contracts, all your variable expenses are consolidated. You pay a fixed cost per page, which reduces your overall expenses.

Sustainable Printing: A Key Step Toward Net-Zero Emissions for the Cruise Industry

The first step is to help cruise lines understand the true impact of their printing activities on the environment. Using our advanced analytics, we provide insights into key sustainability metrics such as paper, water, CO2, energy, and even the number of trees affected. Based on these insights, we implement solutions to reduce waste, shipping movements, weight, and energy consumption.

Secure Your Voyage: Advanced Printer Solutions with Zero Trust Security

To stay ahead of growing cybersecurity threats, OneXillium has implemented a Zero Trust security framework.

Zero Trust is a robust security framework that grants access to the right users and devices while enhancing an organization’s overall security posture. By combining hardware, software, and our Customer Support Desk, we support your Zero Trust initiatives, leveraging our expertise to make implementation simpler and more comprehensive.

Choose OneXillium

Why Cruise Lines

Trusted expertise in cruise print environments

With over a decade of experience in Managed Print Services for the cruise industry, OneXillium understands the operational complexity of life at sea. We manage over 1,000 printers across 100 ocean and river vessels securely, efficiently, and sustainably.

Global Service

Providing service in every port is a challenge. Many providers operate only from fixed locations, such as Miami. Ships must wait until they return for maintenance. When relocating to the Mediterranean, Asia, or Australia, support often disappears. OneXillium provides global service. Wherever your fleet sails, we’re there.

Service at Sea

Using historical data and connected devices, we know which parts are needed to fix printer issues. These parts are kept on board, allowing the crew to resolve most malfunctions on their own using augmented reality—without having to wait for an engineer or port-based service. That means less downtime, lower costs, and more control.

Fixed cost per page

With our contracts, all your variable expenses are consolidated. You pay a fixed cost per page, which reduces your overall expenses.

Frequently Asked Questions

Yes, our solutions are built on a Zero Trust Print Security framework. This includes end-to-end data encryption, secure pull printing (authentication via crew ID or PIN), and automated firmware updates. We ensure that printers do not become a vulnerable entry point into the ship’s network.

OneXillium operates on a fixed Cost-Per-Page (CPP) model. This all-inclusive rate covers all supplies, international logistics, maintenance, and global support. This model ensures that operating expenses (OPEX) remain fully predictable, regardless of whether a ship is sailing in the Caribbean, the Mediterranean, or on a transatlantic crossing.

Our Sustainability Dashboards provide real-time insights into paper consumption, energy usage, and associated CO2 emissions per vessel. By digitizing document workflows and reducing waste through precise supply management, we help cruise operators lower their environmental footprint and accurately report on their Net Zero and ESG targets.

We use an automated supply management system. Printers are connected to our monitoring platform, which automatically triggers a shipment of toner or spare parts to the ship’s next scheduled port agent or logistics hub before supplies run out. This proactive approach eliminates the need for costly local sourcing and ensures that the right supplies are always waiting at the dock.

OneXillium guarantees maximum uptime through a combination of Predictive Maintenance (IoT) and Augmented Reality (AR) remote support. Our system monitors device health in real time, allowing our experts to guide onboard crews through 60% of technical issues using AR visuals. For physical repairs, we rely on a global service network that provides certified technicians in all major ports of call worldwide.

Our monthly service covers everything you need to keep your printing environment running smoothly without any surprises. This includes all necessary supplies (except paper and staples), replacement parts, engineer costs, and the logistics involved in dispatching our technicians. One fixed price per print, no hidden fees. Just full control and peace of mind.

Our teams have global experience in delivering and implementing print systems wherever your ships are located. This can be during drydock, at the shipyard during a newbuild project, or even mid-voyage in a selected port. We adapt to your schedule and location, ensuring seamless deployment without disrupting operations.

We offer flexible options for purchasing printing equipment, tailored to your operational needs. Most importantly, we always charge a fixed cost per print with no hidden fees for supplies, scanning, or maintenance. This provides you with full cost transparency and predictable budgeting, no matter where your ships operate.

We manage everything from desktop A4 printers to A3 multifunction printers and production printers for print rooms.

We offer worldwide service coverage, no matter where your ship docks. Unlike providers limited to fixed ports such as Miami, our support follows your fleet because we use a global service organization with local service engineers.

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Industries » Cruise Industry