The ideal combination for providing information: an internal knowledge base & AI
Hidden information—untapped value—is the reason for this blog post. Many companies have , in fact, have very useful information that no one ever touches. A missed opportunitythat could is exacerbated by the large number of daily digital distractionsand. The good news is that finding and utilizing this information has become much easier. AI plays a a crucial role. So why not use an up-to-date and well-organized knowledge base that everyone can benefit from?
Has our information provision changed?
Let’s start with an everyday scenario: you’re looking for an answer; it must be somewhere in a document or system, but where exactly? Due to the increasing number of digital systems, varying terminology, and multiple versions, finding information has often become a time-consuming and complex task.
But there’s something else: the volume of daily tasks is growing much faster than we as humans can handle. In addition, the sheer amount of technology distracts us from what we actually wanted or needed to do. Structure, organization, and concise (manageable) information are what many of us crave.
“By 2025, office workers will receive an average of more than 270 digital messages per workday, with emails and chat messages coming in every few minutes, making it increasingly difficult to stay focused and keep track of everything.” Source: Microsoft
More Efficient Information Provision
So, we need something to help us regain focus, access the right information more quickly, understand the essence of the matter, and avoid stress. An up-to-date knowledge base that provides information is one possible solution. Until recently, building such a knowledge base was primarily a manual task. The various forms of AI available today are breaking that familiar pattern.
AI can help you extract information from systems more quickly, analyze it, and organize it. There are AI agents that can search through documents, interpret metadata, identify connections, and suggest various alternatives.
Generative AI can create the desired summaries, allowing employees or customers to immediately grasp the key points without having to scroll through endless pages. Such summaries—of meeting minutes and customer reports, for example—can be extremely valuable when preparing for a consultation. Another example of generative AI is verifying whether incoming claims are valid by cross-referencing contract terms and conditions in the background. The big difference from the past? You’re provided with the information you need, rather than having to spend hours searching for it.
Build a knowledge base
We invite you to join us in exploring how AI can be used to build a knowledge base that makes employees’ work even more enjoyable and efficient. In our experience, small steps can have a big impact. Moreover, AI also offers benefits in terms of information security and consistency. AI bots can recognize recurring terms, reduce errors, and ensure that information is stored and retrieved in a uniform manner. An important added benefit is that customers also receive the correct information.
Our Final Conclusion
The ideal, most desirable situation is for data to be accurate across all applications and business processes. Only then can algorithms be made to work with it on a large scale and without errors. However, we believe that AI can already play an important role in the preliminary phase by organizing existing unstructured information, identifying connections, and creating an overview. In many cases, the person benefiting from this will need to perform a final check, depending on the sensitivity or importance of the information. Reliable data is the foundation of both every knowledge base and AI. However, you can already put AI to work for you to ensure your data meets high-quality standards.