Housing Associations
Want to provide tenants with good service? That requires speed, security, and control. But information is often scattered—from lease agreements in folders to policy documents in email inboxes. Colleagues spend too much time searching or end up using the wrong version. The result? Mistakes and frustration.
OneXillium gives you control over information and cybersecurity. We centralize documents—from project documents to livability reports. Everything is secure, easy to find, and compliant. One version of the truth. No confusion, just control. You stay in charge. Your tenant will notice the difference right away.
The Challenges Facing Housing Authorities
Here's how OneXillium helps your organization move forward
We help housing authorities process information, manage it securely, and ensure digital security.
Smart classification gives you control and prevents errors
The flow of information is growing at a rapid pace. Without structure, this leads to delays and errors. We automate the intake of information, pseudonymize sensitive data such as social security numbers or religious beliefs, and link it directly to the appropriate process or department. Examples include automatic recognition of invoices and complaints or the immediate forwarding of a report to the appropriate handler. With the smart use of AI and RPA, you can work faster, more accurately, and with less manual labor.
Secure document management gives you a single source of truth and complete control
From quality-of-life reports to renovation projects, all information is consolidated into a single, easy-to-use DMS system. You always work with up-to-date and complete data about your tenants and your properties. This means you can find information faster, make better-informed decisions, and maintain full control over GDPR compliance and retention periods.
Targeted communication across every channel without adding to the workload
Communicate with tenants through their preferred channel: email, letter, text message, or tenant portal. Without adding to your workload. With smart targeting and personalization, you can streamline communication about matters such as painting projects or rent increases. You’ll reduce the number of phone calls, make things easier for tenants, and everything is handled directly through your information management system—without any separate actions or extra steps.
CISO provides direction for your cybersecurity policy without fixed overhead
Many housing associations do not have a dedicated security officer or lack the capacity to systematically monitor privacy and information security. With our CISO-as-a-service, you get an external specialist who identifies risks, develops policies, and ensures that your organization remains compliant. You benefit from flexible deployment, direct access to up-to-date knowledge, and a single point of contact for all matters related to information security.
Penetration testing prevents the exploitation of vulnerabilities
A penetration test helps you identify vulnerabilities in your IT environment before malicious actors do. While it is not mandatory for housing agencies, it is certainly advisable given the sensitivity of tenant information. We conduct independent, realistic tests and translate the results into a concrete action plan with clear recommendations. This allows you to align risks with your organization’s needs and prevent sensitive data from falling into the wrong hands.
Employees as the First Line of Defense
Technology provides protection, but people make the difference. Through targeted awareness training, your employees will learn to recognize phishing attempts, handle data securely, and take responsibility for their digital activities. This is especially crucial in an industry that handles sensitive tenant information. You’ll reduce the risk of errors, raise awareness at all levels, and comply with both your information security policy and the GDPR.
Why Housing Cooperatives
Frequently Asked Questions from Housing Associations
Our specialists have compiled a list of frequently asked questions for you. If your question isn't listed here, please contact us.
Our solutions integrate with your ERP or case management system and automatically generate personalized communications—such as rent increases, maintenance notices, or reminders—always tailored to the tenant and the situation.
With a digital archive that complies with the Archives Act and regulatory requirements. We provide structure, access control, and retention periods, so you always know what is being retained, where, and why.
Start with a risk assessment and have a penetration test conducted regularly. We’ll help you develop an incident response plan, test your systems, and train your employees. This will help you minimize damage and comply with your reporting requirements.
With automated output management. Our systems verify the target audience, channel, and content before sending. This helps you avoid errors and comply with GDPR requirements regarding responsible communication.
The BIO requires classification, risk management, and access monitoring. We translate these standards into policies, processes, and technology that comply with BIO, NIS2, and ENSIA. Practical and feasible.
By using a DMS specifically designed for housing associations. We provide a single, central, secure location where all documents for each tenant are stored. With access control, logging, and automatic archiving, you’re always in control.
We’d be happy to help you figure out how your housing authority can operate more efficiently, more securely, and with a greater focus on customers.
