Manage customer data securely and in compliance with NIS2 & DORA

Financial Services

As a bank, insurance company, asset manager, or pension provider, you’re under increasing pressure. Customers expect the highest level of data security. At the same time, regulations such as NIS2 and DORA require structural compliance. But fragmented IT systems and unstructured document flows make that difficult.

We help you manage sensitive customer data securely, centrally, and efficiently. Fully compliant. Audit-ready. And tailored to your customers’ expectations.

The Challenges Facing the Financial Services Industry

Strict laws and regulations

You are regulated by the AFM and DNB. European directives such as DORA and NIS2 impose strict requirements on your digital resilience and information security. Annual penetration tests, ISO certification, KYC checks, and comprehensive audit trails? These aren’t just options—they’re prerequisites for your license to operate.

Print on the margins

You have to do more with less. Outdated IT systems, data silos, and manual work stand in the way of automation. Integrations falter, and AI applications fail to materialize. Meanwhile, the pressure to improve efficiency is growing, as is the risk of errors.

Declining customer loyalty

For your customers, speed, security, and convenience are the norm. They expect personalized communication via mail or email, secure onboarding, and digital self-service through a customer portal. If your organization doesn’t meet these expectations, customer churn is a real risk.

Here's how OneXillium helps your organization move forward

We help you set up secure and compliant information flows. This allows you to ensure compliance with regulations and strengthen your organization’s digital resilience.

Smart classification gives you control and prevents errors

The flow of information from internal and external sources is growing at a rapid pace. Without structure, this leads to delays and errors. We automate the intake of information and link it directly to the appropriate processes—fully within the NIS2 and DORA frameworks. By making smart use of AI and RPA, you can work faster, more accurately, and with less manual effort. This reduces the risk of errors, speeds up the processing of customer information, and ensures you remain compliant.

Secure document management gives you a single source of truth and complete control

Versions circulating in multiple locations increase the risk of errors, data breaches, and non-compliance. We centralize all your customer information in a secure Document Management System (DMS) with flexible access controls and a comprehensive audit trail. This allows you to maintain control, prevent errors, and always be prepared for audits and inspections.

Speed up your digital onboarding

Customers expect clear communication through the channel that works best for them: letter, email, or WhatsApp. We consolidate information from various systems and deliver personalized content through any channel of your choice. This helps you increase customer satisfaction and reduce the workload on customer-facing teams.

Digital signatures build trust and speed up onboarding

Secure digital onboarding is crucial in the financial sector. With ID verification, digital signatures, and fraud prevention, you can comply with regulations, reduce the risk of identity fraud, and speed up the onboarding process. Your process is fully digital and auditable. This helps you build trust and lay the foundation for digital growth.

Penetration testing is mandatory and demonstrates your cybersecurity

Under DORA, financial institutions are required to conduct annual penetration tests. These tests are essential for identifying vulnerabilities early on and managing risks. You demonstrate compliance with the law and instill confidence in your digital resilience among customers and regulators.

CISO provides guidance for your cybersecurity policy without fixed overhead

DORA requires you to implement a comprehensive cybersecurity policy: identify risks, develop plans, and respond to incidents in a prepared and effective manner. With an external CISO from OneXillium, you gain immediate access to specialized expertise—without the burden of fixed payroll costs. This allows you to translate legislation into practical policies and ensures you’re ready to act quickly and appropriately during audits or security incidents.

Choose OneXillium

Why Financial Service Providers

We know your world inside and out

From AFM requirements to FSQS certification. We speak your language. We understand your processes and know where the compliance challenges lie.

Everything in one place

With OneXillium's Enterprise Information Management, you can manage the entire information lifecycle: from classification to document management and customer communication. Secure, structured, and compliant.

Proven in practice

Our solutions have been in use for 36 years at banks, insurance companies, pension providers, and asset managers. We deliver solutions that work—both under regulatory oversight and in practice.

Collaboration from A to Z

From analysis to implementation and support: we stay involved every step of the way. You’ll get a solution that works and is embraced within your organization.

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Frequently Asked Questions from the Financial Services Sector

Our specialists have compiled a list of frequently asked questions for you. If your question isn't listed here, please contact us.

Through the smart use of AI and RPA, we automatically classify incoming information. It is immediately routed to the appropriate processes—faster, error-free, and fully within compliance frameworks.

An external CISO from OneXillium gives you direct access to specialized expertise—without the fixed payroll costs. Our experts can assist with audits, incidents, and policy matters, and translate legislation into practical cybersecurity policies.

We support secure omnichannel delivery: email, mail, customer portal, and WhatsApp. Information is centrally managed, secured, and sent with logging and access controls, in full compliance.

Yes, provided it is implemented in accordance with the eIDAS Regulation. We support advanced and qualified signatures that are legally valid. Every signature is fully auditable.

We offer solutions for secure information processing, document management, digital signatures, customer communication, and penetration testing. All of our systems are designed with compliance in mind, featuring functions such as audit trails, access control, and reporting. This allows you to demonstrate that you comply with both DORA and NIS2.

NIS2 focuses on general network and information security and applies to multiple sectors. DORA is specific to the financial sector and imposes stricter requirements on digital resilience—such as mandatory penetration tests and incident reporting. DORA is also legally binding and applies directly, without the need for transposition into national law.

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Want to know more?

Would you like to discover how your organization can operate more efficiently and securely within the frameworks of DORA, NIS2, and other applicable standards? We work with you to translate complex legislation into practical solutions that truly fit your specific situation.

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